Data Retention Policy

We collect certain information as you use 10X. Our Privacy Policy describes the information we collect, how we use and share it, and how you can control your information. This page describes how long we hold on to different types of information and why.

As mentioned in our Privacy Policy, we require the information that enables us to create your account, provide our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.

We retain personal information for as long as it is needed for the purposes for which we collected it. In general, this means that we retain your personal data for as long as you have an active 10X account. Some information you can delete directly from the services. We may also retain information for a certain period of time for specific purposes as described below.

As described in our Privacy Policy, you can limit 10X from collecting some types of information used for specific purposes.

Information you can delete directly from the services

You may edit or erase content that you post within 10X. For example:

You can edit or delete any message you have sent or content you have posted if you still have access to the space where you posted it.
You can edit or delete a channel from a 10X community if you have the permissions needed to do so.

Once you delete content, it will no longer be available to other users (though it may take some time to clear cached uploads). Deleted content will also be deleted from 10X’s systems, but we may retain content longer if we have a legal obligation to preserve it as described below. Public posts may also be retained for 180 days to two years for use by 10X as described in our Privacy Policy (for example, to help us train models that proactively detect content that violates our policies).

Information retained until your account is deleted

We keep some data for the life of your 10X account. This includes information about how you use 10X, which helps us understand how users interact with our services, what features or products users may want, or how to improve our services. This also includes information like your username, and email. Some of that information may be kept for longer periods for specific purposes, as described below. You can delete your account at any time, and if your account is inactive for two years, we may delete it for you. For more on our deletion processes, see the “What happens when you delete your account” section below.

Retention periods for specific purposes

Business and legal requirements may mean that we need to retain certain information for set periods of time, some of which may extend beyond the deletion of your account. For each type of information, we set these data retention periods based on the reason for its collection:

Age verification. If you submit an ID for an age verification appeal, we will delete it within sixty days after the age appeal ticket is closed.
Backups. Our database backups are stored for up to 180 days upon which they are deleted.
Compliance with our legal obligations. We may need to retain certain information for longer periods to comply with legal requirements. For example, when you purchase something through 10X, we need to retain information related to that transaction for specific periods for tax and accounting purposes.
To meet our safety and security commitments. We retain certain information (including email addresses and phone numbers) for 180 days after deletion for trust and safety purposes. If a user has been reported or flagged for violations of our Terms of Service or Community Guidelines, we may retain this information for up to two years. This information helps us keep 10X secure, prevent fraud, or prevent bad actors from creating new accounts or otherwise engaging in behavior that violates our policies.
To exercise or defend legal claims. When you contact 10X directly (such as for customer support inquiries and requests to access your information), we retain related information for five years from the closure of your request in case of a dispute or to exercise or defend our legal rights.
Continuity of our service: If you delete your account, we continue to retain and display the content you shared with other users, but that content is no longer tied to your account. We do this in order to ensure that other users continue to have access to the content shared with them. If you want to delete specific content, please do so before you delete your account. You can delete specific content as described in the “Information you can delete directly from the services” section above, or if you need help deleting content, you can write in to [email protected].