Welcome!

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. It’s important that you read this entire policy, but here’s a summary to get you started:

• We care a lot about privacy. We are committed to making 10X a wonderful place for exploring and creating unique communities and social experiences. Respecting user privacy is a cornerstone belief for our team.
• We don’t sell your personal information. Our business is based on subscriptions and services, not from selling your personal information to third parties.
• We limit what information is required. We require the information that enables us to create your account, provide and maintain our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.
• We give you control. We give you the ability to control your privacy on 10X.

If you do not agree with our policies and practices, please do not use our services.

Our services

We created 10X to be a wonderful place for exploring and creating unique communities and social experiences. Whether you’re participating in an artist or author’s community, launching a business project together, or spending time with a niche interest group, 10X facilitates connection in shared social spaces.

Our “services” has the same meaning as defined in the Terms of Service. They include the 10X app, which can be accessed on the web on any device with a web browser and internet connection. We also have a website, blog, and support center, and we may collect your information through other means like surveys, emails, and social media. If we build another product, our services include that too.

As explained in our Terms of Service, we allow users to add content to the services in a number of different ways, including via direct messages and in smaller and larger spaces. If you share content within larger spaces, that content may be accessed by many people, including people you do not know. For example, some communities are available in the Explore section of the app and do not require an invite link to join. Other community owners may publish their community invite link on public websites. Anyone can access these communities, and you should be aware that community owners or admins set these permissions, and like the size of a community, the permissions may change over time.

We may also use content posted in larger spaces to help us develop, improve and power our services, including features that help you catch up on conversations and safety features that identify harmful content on the services and support the enforcement of our Terms of Service and Community Guidelines. These things are important to us, and we believe they will make 10X even better for our users. We will always try to let you know the type of space you are in (although we don’t control where invite links are shared or the permissions for that community). You can limit the extent to which your content is used for these purposes as described in the “How to control your privacy” section below. You should take all of this into account when you are using our services, and choose the spaces, features, and settings that are most appropriate for your content.

We make money from paid subscriptions and the sale of services, not from selling your personal information to third parties.

The information we collect

We collect certain information when you use 10X. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

• Account information. When you create a 10X account, you can come up with a username and display name, and provide a way of contacting you (such as an email address). By using our services, you confirm that you are at least 13 years old and meet your country's legal minimum age requirement. In some cases, we may require additional information to verify your age. You may be required to verify your account or provide additional information to your account. You may also have the option to add your name in account settings.
• Content you create. This includes any content that you upload to the service. For example, you may write messages or posts (including drafts), or post other content that you create with features that we develop. You may also upload and share files through the services. This also includes your profile information and the information you provide when you create communities. We may build features that help users engage with voice and video content, like creating or sending recordings.
• Payment information. If you buy any paid services through 10X, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors, like Stripe, receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction. If you sell something through 10X, you may be required to provide additional information to 10X or to our payment processors, such as bank account information to facilitate payments, tax identification information, and copies of government issued identification required to identify users in accordance with regulatory obligations. If we decide to process our own payments in the future, we would receive and process this information ourselves.
• Information from actions you take. We collect information about your use of 10X and your activities on the services. This includes information such as the users you engage with, the communities you join and participate in, your roles in communities, content moderation decisions you make, information about purchases or sales you make on or through 10X including what you purchased or sold, and other related actions. You can control the extent to which we collect, use, and display this information as described in the “How to control your privacy” section below.